Reports/tickets not syncing
Reports and tickets are conversations that live in two places at once: a thread on Discord and a detail page on the panel. The bot bridges every message between the two. When syncing breaks, one side stops seeing the other's messages.
🔍 First checks
- Is the bot online? If the bot is offline in your member list, nothing syncs. Messages sent on Discord while the bot is down are not recovered retroactively.
- Is the feature still enabled? Check Discord Reports / Discord Tickets on the server's Features page.
- Did the thread get deleted or archived? If someone deleted the Discord thread, the panel side keeps working but Discord messages can no longer arrive. Archived threads may need the bot's Manage Threads permission to be reopened.
🔑 Permission causes
The bot needs, in the report/ticket channel:
- View Channel, Send Messages
- Create Public/Private Threads
- Send Messages in Threads
- Manage Threads
A missing thread permission typically shows up as: the report is created on the panel but no Discord thread appears. See Bot permissions.
➡️ One-directional sync
- Discord → panel works, panel → Discord doesn't: the bot can read but can't post — check Send Messages in Threads.
- Panel → Discord works, Discord → panel doesn't: the bot can't read the thread, or the message listener lost access — check View Channel and that the thread wasn't moved.
🆘 Still broken?
Note the report/ticket ID and the approximate time of the missing message, then open a ticket — staff can check the bot logs for the failed delivery.