Report and ticket statuses

Reports and tickets use statuses to show where the conversation is in the staff workflow.

🏷️ Discord Report statuses

🟡 Pending

The report has been created and is waiting for staff review.

🟠 Under Review

Staff has acknowledged the report and is investigating.

✅ Resolved

The report was handled and closed as valid or completed.

🚫 Dismissed

The report was closed without further action.

This may happen if the report is invalid, lacks evidence, or does not require staff action.

🏷️ Ticket statuses

🟢 Open

The ticket has been created and is waiting for staff response.

🔵 In Progress

Staff has started handling the ticket.

⚪ Closed

The ticket has been completed or ended.

Closed tickets may become read-only for the opener.

🏷️ Appeals statuses

🟡 Pending

The appeal was submitted and is waiting for review.

🟠 Under Review

Staff is reviewing the appeal.

✅ Accepted

Staff accepted the appeal.

For bans, this may also trigger an unban if the bot has permission.

❌ Rejected

Staff rejected the appeal.

⚪ Closed

The appeal is no longer active.

🗒️ Internal notes

Reports, tickets, and appeals may include internal notes.

Internal notes are for staff only and are not visible to the user.

💡 Best practices

• Move items to the correct status as work progresses.
• Close resolved tickets and reports.
• Use internal notes for staff context.
• Keep user-visible replies clear and professional.
• Avoid leaving pending items unattended.