Report and ticket statuses
Updated by Maxime_48 · 1 month ago · 59 views
Reports and tickets use statuses to show where the conversation is in the staff workflow.
🏷️ Discord Report statuses
🟡 Pending
The report has been created and is waiting for staff review.
🟠 Under Review
Staff has acknowledged the report and is investigating.
✅ Resolved
The report was handled and closed as valid or completed.
🚫 Dismissed
The report was closed without further action.
This may happen if the report is invalid, lacks evidence, or does not require staff action.
🏷️ Ticket statuses
🟢 Open
The ticket has been created and is waiting for staff response.
🔵 In Progress
Staff has started handling the ticket.
⚪ Closed
The ticket has been completed or ended.
Closed tickets may become read-only for the opener.
🏷️ Appeals statuses
🟡 Pending
The appeal was submitted and is waiting for review.
🟠 Under Review
Staff is reviewing the appeal.
✅ Accepted
Staff accepted the appeal.
For bans, this may also trigger an unban if the bot has permission.
❌ Rejected
Staff rejected the appeal.
⚪ Closed
The appeal is no longer active.
🗒️ Internal notes
Reports, tickets, and appeals may include internal notes.
Internal notes are for staff only and are not visible to the user.
💡 Best practices
- Move items to the correct status as work progresses.
- Close resolved tickets and reports.
- Use internal notes for staff context.
- Keep user-visible replies clear and professional.
- Avoid leaving pending items unattended.