🎫 Discord Tickets, Moderation Bell & Report Improvements
🎫 Discord Tickets — /ticket
Discord members can now open a private support ticket directly from your server with /ticket subject category [details].
Available categories: Technical Issue · Billing · Appeal · General · Other
When a ticket is opened, the bot creates a private Discord channel — visible only to the opener and your configured staff roles. A pinned embed shows the full ticket details alongside two action buttons:
- 🔍 In Progress — mark it as being handled
- ✅ Close — close the ticket
The opener and staff can exchange messages freely. Everything is synced in real time with the panel thread — messages sent on Discord appear on the panel instantly, and replies sent from the panel appear as embeds in Discord.
When a ticket is closed, the opener automatically loses the ability to send messages (they keep read-only access to the history). Only staff can reopen it from the panel.
📋 Panel — Tickets page
Accessible from the server card via the new Tickets button.
- 📄 Paginated list with filters by status (Open / In Progress / Closed) and category
- 💬 Detail page with a chat-bubble thread — staff messages on the right, user on the left
- 🔄 Status changes update the Discord embed immediately, in both directions
- 🔒 Internal staff note — never visible to the opener
- 📥 Export the full thread as
.mdor.html - 🗑️ Delete ticket with triple confirmation — also removes the Discord channel
Warnings are displayed if the feature is not enabled or the Discord category is not yet configured.
📧 Email notifications
Two new toggles in Profile → Email Notifications:
- 🎫 Discord ticket replies — notifies the opener (if they have a linked panel account) when staff replies, skipped if they are active on Discord
- 🔔 New Discord tickets (staff) — notifies server moderators when a new ticket is opened
Both are on by default and can be toggled independently.
🚨 Report improvements
⚡ Real-time status sync — both directions When a report's status changes — from the panel or from a Discord button — the Discord embed updates immediately and the panel detail page reflects the change live, no refresh needed. Other staff viewing the same report see it update in real time.
🔒 Read-only after resolution When a report is resolved or dismissed, the reporter loses the ability to send messages in the Discord channel (read-only history). Action buttons are removed from Discord — there is no Reopen button. Staff must use the panel to reopen.
🗑️ Delete from panel A Delete button is now available on report detail pages (triple confirmation). Deleting a report also removes the Discord channel.
🎨 Redesigned detail page The report detail page now uses the same 2-column layout as tickets: chat-bubble thread on the left, with a right sidebar for status, report info, sanction form, and staff note. The reply box is hidden once the report is closed.
🔔 Bell — Moderation section
A new entry appears in the notification bell for server moderators:
- ⏰ Sanctions expiring in the next 24 hours — each one is listed with the affected user, server, and exact expiry time. Triggers the bell dot so nothing slips through.
⚙️ Configuring Discord Tickets
Go to Panel → your server → Features → Discord Tickets and set:
- 📁 Tickets category — the Discord category where the bot creates ticket channels (required)
- 🛡️ Staff roles — Discord roles with access to ticket channels
- 📣 Role to ping — role mentioned on each new ticket (optional)
- 🔢 Max tickets per user/day — rate limit for
/ticket(default: 1)
Other planned features are on the way with improvements to existing ones, notifications, mailing, ...
— The YAWBDB Team